Siri Audio problem

3 May 2020 14:56:19

Roy Rainford

Asking Siri fails on my iMac. The response is, "Siri was unable to hear you". I have checked Sound prefs, microphone and volume controls. Ask Siri is enabled. Any suggestions? Using OS High Sierra.

When you say you've checked the microphone, do you mean you've checked that it's on or that it works because you can see the level meter going up and down in System Prefs as you speak? If you've checked in Sys prefs and can't make the sound meter move try:

1) Reset the SMC - Apple's Instructions
2) Reset the PRAM of NVRAM - Apple's Instructions

Oh, and no idea why this should work - check your speakers aren't muted!

Re: Siri Audio problem

3 May 2020 19:11:44

Roy Rainford

The level meter moves when I speak to Siri and the speakers are on near full volume.

Re: Siri Audio problem

3 May 2020 23:08:30

Mick Burrell

And resetting SMC & NVRAM didn't work?

Re: Siri Audio problem

4 May 2020 10:06:34

Drew McFarlane

As a last resort, might I suggest that you contact Apple Support, they may be able to talk you through a solution.

Re: Siri Audio problem

4 May 2020 12:15:56

Roy Rainford

Success! After resetting NVRAM it works. Thanks Mick.
Thanks Drew, Apple Support would have been next!