John NicholasMy 2020 iMac has suffered from a "sticking keyboard" since new. I am on my 4th board but problem persisted. Whether on pages, emails, inserting passwords the keyboard would insert or delete extra digits or lines. Apple appeared unable to resolve but wondered whether Bluetooth connection to the iMac was at fault and asked me to try with the keyboard wired. At first this appeared to be the diagnosis..... but then the problem returned even when wired.
Apple then decided to do a reinstall of Big Sur. But first via "screen share" they did a Manual back-up to Time Machine to my 1TB external drive. (I realise with hindsight that they did not check that the backup had been successful). Then the OS was reinstalled, and using Migration Assistant the data was reinstalled..........except it wasn't. The Folder Structure is there but every folder is empty. Any previous backup prior to Apple's help has disappeared.
20 years of files, folders, emails, 4000 photo's and 3500 family tree entries........etc etc..........gone.
Apple say not their fault. They only "shared screen", whilst I actually pressed the keys. !! They think that my external HD failed (amazing coincidence) even though it is backing up ok now.
I feel mentally and physically sick.
At Apple's suggestion (but they say I pay, not them). I have contacted DriveSavers in California. They want me to ship my HD to the USA at their expense and they will evaluate what needs to be done but think likely cost will lie midway between £ 513 and £ 2862. !! If not successful they charge nowt.
Any help or comments gratefully received whilst I grab a stiff Brandy and consider my course of action whilst my arm is being twisted tight up behind my back.
Even if the data can be restored I will then still need Apple to resolve the original minor issue.