David MoonWhilst my sister was on holiday in India (iMac off not sleeping) someone spent £999 with Dyson using her John Lewis (MasterCard) credit card. On reporting it, JL immediately refunded the money and issued a new card but she can not longer make purchases via her Mac. I suggested she talked to JL Financial Services and this is her reply
So! I have had a long chat with jlp security. As far as they are concerned, someone got into my computer, found all my personal details including the card no. etc and did the fraud that way. So they have put a block on my computer until i have evidence to show them that I have had the iMac professionally ‘cleaned’!!!
This is the first time I have heard of a card issuer making such a claim. My personal experience of JL Financial Services has never impressed me. e.g. Their new smart phone App requires quite a complex password but will not allow copy and paste.Their efforts at security seem OTT and rather crude.
I don't even know how I would get an iMac "professionally checked" except by taking it to Apple and I suspect a pointless idea anyway. Probably best just to drop JL! Comment and advice welcome