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email problem with Entourage

Avatar Michael Corgan
Trying to send an email with two video files attached, totalling just over 1.5GB has resulted in Entourage seizing up completely - can't quit it normally and can't use mi iMac running 10.6.8 until I Force Quit. Any ideas on how to unstick this jam? (no, I have never used Mail because I started with Entourage and all my stuff is in that app)

Re: email problem with Entourage

Avatar Derek Wright
Load files to your web space and then send email pointing to the files on the web space,
or
use

Filechute

or Dropbox - but I suspect that may be too large for free use of Dropbox.

Re: email problem with Entourage

Avatar Lionel Ogden
Could this be a problem with your ISP's mail server and not with Entourage. Entourage may be hanging up because your isp won't accept an email of that size. Could you send the videos in say two batches.

Re: email problem with Entourage

Avatar Euan Williams
As a rule of thumb most ISPs refuse attachments -- single or combined in one email -- of more than 5Mb (Megabytes), although this will change as competition and technology develop. The limit may have something to do with storage on their servers rather than transmission time. If you still have a problem with a frozen app call your ISP and explain what you have tried to do. They will disentangle the situation for you.

Meantime follow Derek's suggestions!
 
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