2019-07-05T09:56:19+01:00 Zend_Feed_Writer https://www.augwessex.org.uk/discussions/view/1720 AUGW info@augwessex.org.uk https://www.augwessex.org.uk/ 2019-06-25T18:23:28+01:00 https://www.augwessex.org.uk/discussions/view/1720#8397 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Received a phone call today from a friend checking on my health because he hadn't heard from me for two weeks. I had sent him two emails in that time! On speaking to another friend, a member here, I found that two emails to him had not been received. I started using my iCloud email address about a month ago after two emails from my usual talktalk address had 'bounced'. I spoke to Apple support who suggested that I use iCloud. Have checked my iCloud email box on the web and all emails are there but some have not been sent! Help, I need reliable email. 2019-06-25T20:04:10+01:00 https://www.augwessex.org.uk/discussions/view/1720#8398 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Have just had a lengthy 'Chat' session with Apple Support. They got me to scan via Malwarebytes app. Four 'Threats' were found and hopefully dealt with! Have restarted and will be checking Mail tomorrow. 2019-06-26T20:25:07+01:00 https://www.augwessex.org.uk/discussions/view/1720#8399 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Interim report: From 17 emails sent yesterday, 6 were returned as "Delivery to the following recipients was aborted after 13.9 hour(s): Another email sent yesterday was returned as: "The reason for the problem: 550 5.7.1 Mail from IP 212.74.114.22 was rejected due to listing in Spamhaus XBL. For details please see http://www.spamhaus.org/query/bl?ip=212.74.114.22". Hadn't heard of 'Spamhaus' but their website calls it a 'Blocklist Removal Centre'. Have sent emails to different addresses today, using both my TalkTalk address and the iCloud one. Two have replied as, 'message received'. Awaiting replies from others. Wondering if spam filters are causing the returns from some addresses. This is still 'work in progress'. 2019-06-26T22:55:15+01:00 https://www.augwessex.org.uk/discussions/view/1720#8400 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ I suspect that the IP address is the one given you by your ISP and it's been blacklisted by a mail server. It's possible to get yourself "unblacklisted" but it's an involved process which you may be better asking your ISP to do for you. 2019-06-27T09:47:24+01:00 https://www.augwessex.org.uk/discussions/view/1720#8401 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Thanks Mick, the latest situation today is: The email problem of messages bouncing back to me has been solved in three cases where friends have found my emails in their Junk boxes! They should be able to sort that out today. All three are PC/Windows users! Other friends who use PC/Windows are opening my emails as normal. Both my TalkTalk address and the iCloud one are working OK with them. I am left with one remaining 'bouncer' and that is from the member of this group. I mentioned this in my last entry above. It's the one "rejected due to listing in Spamhaus XBL. Your comment about being blacklisted seems to fit that and I will explore further. 2019-06-27T10:02:40+01:00 https://www.augwessex.org.uk/discussions/view/1720#8402 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Update: Email just received from our member mentioned above: "I have also found your emails in my junk folder. I now have to re-teach my computer that they are not junk. I suppose by just moving them out of the junk folder." Mick, could the 'blacklisting' mentioned be why my emails went into their Junk folders? Also is 're-teaching the computer' the action to take, with Macs and Windows? 2019-06-27T11:14:31+01:00 https://www.augwessex.org.uk/discussions/view/1720#8403 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Have contacted TalkTalk re blacklisting and their reply is: I am unable to assist you with that as it is not your fault that when you are sending out emails but it is those that you send out emails too that need to reset their settings. 2019-06-27T11:33:37+01:00 https://www.augwessex.org.uk/discussions/view/1720#8404 Douglas Cheney info@augwessex.org.uk https://www.augwessex.org.uk/ I would suggest that your friends with PCs need to add your new email address to their favourites 2019-06-27T12:12:31+01:00 https://www.augwessex.org.uk/discussions/view/1720#8405 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Thanks Doug. I will ask them to do that. 2019-06-27T23:26:34+01:00 https://www.augwessex.org.uk/discussions/view/1720#8406 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ TalkTalk are correct that it's not your fault their spam/junk filter is too aggressive but your IP address is being blocked by a server. If you check here: Spamhaus and enter your IP address (given above) you'll see it's all clear. However, if you check here: Anti Abuse Project You'll see you're blocked by spam.dnsbl.sorbs.net - but so am I so don't panic! 2019-06-28T11:11:53+01:00 https://www.augwessex.org.uk/discussions/view/1720#8407 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Thanks Mick. I see, "said the blind man". Didn't know about those sites until this problem came up. After friends 'fished out' my emails from their Junk folders Mail app is working well this morning. Phew what a relief! 2019-06-28T12:35:18+01:00 https://www.augwessex.org.uk/discussions/view/1720#8408 Drew McFarlane info@augwessex.org.uk https://www.augwessex.org.uk/ I hope I am not intruding. This morning a sent an email to Lidl asking a question re a product they sell, only to be informed that an error had occurred and that a Spam Bot E-B009 had been found. I used a gmail address. Any suggestions please. 2019-06-28T15:24:03+01:00 https://www.augwessex.org.uk/discussions/view/1720#8409 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ You say "sent" an email - that implies it went from your machine. Did the email bounce back with that message? Look up spambot on wikipedia to see what you're potentially up against 2019-06-29T14:53:10+01:00 https://www.augwessex.org.uk/discussions/view/1720#8410 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ I hesitate to open my 'can of worms' again but.........my emails to a friend are still being returned as, 'undelivered - maximum retry reached after 13 hours'. Not returned as an error like Drew's. My friend has tried to unblock my address (not sure how) and restarted his (Windows) laptop. He can receive my text messages on his iPhone and iPad. He says he is receiving emails from other sources. His emails sent to me come through. My emails to others go through. Any suggestions for my end or his? 2019-06-29T17:23:10+01:00 https://www.augwessex.org.uk/discussions/view/1720#8411 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ He will receive emails from people who are not (like you) blocked. His emails to you will come through as he's not the one blocked. Emails you send to others can get through if their email provider is not checking the server that's blocking you. As I said in my first post, the simplest (?) answer is to get TalkTalk to get you unblocked or you could try it yourself - you could register for a free account at sorbs.net and follow the Delist An Address link. I cannot do it for you - it needs to be the person using that address. Or you could get TalkTalk to give you a different IP address. 2019-06-29T20:22:13+01:00 https://www.augwessex.org.uk/discussions/view/1720#8412 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Thanks Mick. I registered with sorbs.net and, on seeing the IP address in red, Clicked unlist. This brought the reply "You are not authorised to do this" or words to that effect. I then spent an hour plus on a chat line with TalkTalk. It was torturous, to put it politely! Best if I speak to you tomorrow. 2019-07-03T12:52:31+01:00 https://www.augwessex.org.uk/discussions/view/1720#8419 Tony Still info@augwessex.org.uk https://www.augwessex.org.uk/ I think this is a problem that TalkTalk will need to solve. The IP address that's being rejected is most unlikely to be Roy's, it will be TT's mail server as it attempts to deliver Roy's message. A 'Whois' on the problem address gives: inetnum: 212.74.114.0 - 212.74.114.63 netname: UK-AS9105 descr: Tiscali UK Ltd, Service Network descr: ========================================================== descr: Concerning abuse and spam ... Email abuse@talktalkplc.com descr: e-mail to other addresses will not be dealt with. You can see that 212.74.114.22 lies within that range. Most likely someone has been spamming from TT or masquerading as TT whilst spamming. I suggest an E-mail to tech support at TT since the problem will be well beyond the front-desk people's pay grade, hopefully they'll escalate it. Out of interest, the IP address allocated to an individual user's computer these days is very rarely an Internet address, it's usually an address on the ISP's network; they then provide your internet access indirectly using a protocol called NAT (roll on IP6 when this will get a little less complex). I suggest an E-mail stating the problem and attaching the Spamhaus report. You can also attach the Whois report if you want but TT should recognise their own IP address (and if they don't then the message probably hasn't reached the right person yet 🤓). You're also due a small glow of self-satisfaction since getting the address unblocked will help all TT users. Best of luck. 2019-07-03T22:40:48+01:00 https://www.augwessex.org.uk/discussions/view/1720#8422 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ Hi Tony - that's where we started! TalkTalk were singularly unhelpful. I've removed the IP address from one database and Roy now only(!) has problems sending to AOL addresses. It's still a work in progress/ 2019-07-04T10:00:33+01:00 https://www.augwessex.org.uk/discussions/view/1720#8423 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Thank you for your comments Tony. I confirm that I now only have problems emailing to AOL addresses when using my TalkTalk (toucansurf.com)address. My iCloud address now works on all addresses, thanks to changes made in my mail server settings. It appears to be AOL that has caused the problem, see: https://help.aol.co.uk/articles/aol-mail-addresses-are-not-getting-my-mail-why and https://postmaster.verizonmedia.com/sender-request. I have decided against taking the option on the last link and will use my iCloud address for AOL addresses. 2019-07-04T23:07:27+01:00 https://www.augwessex.org.uk/discussions/view/1720#8424 Tony Still info@augwessex.org.uk https://www.augwessex.org.uk/ I still think it's partly TT's responsibility to you as a customer (and, indeed, that's what AOL thinks: "To restore your ability to email AOL members, ask the administrator of your email domain to submit a request to the AOL Postmaster support team."). I take Mick's point that they're unhelpful, that's why I suggested going the E-mail route and trying to bypass first-line support and get to someone who understands the issue. However, I understand that sometimes it's just easier to give in. May I suggest that, from what I've heard, TT is one of the least competent ISPs; that may suggest a different solution! 2019-07-05T09:56:19+01:00 https://www.augwessex.org.uk/discussions/view/1720#8425 Roy Rainford info@augwessex.org.uk https://www.augwessex.org.uk/ Yes Tony I have given in, life is too short! Too much time (Mick's and mine) has already been spent on this issue. With only two AOL addresses in my Contacts, using my iCloud address is the answer for me. When my TT contract ends, end of Jan 2020, I will consider another ISP. Any recommendations will be gratefully received. Must be Mac friendly for support of course - unlike TT.