2017-12-30T16:45:49+00:00 Zend_Feed_Writer https://www.augwessex.org.uk/discussions/view/1523 AUGW info@augwessex.org.uk https://www.augwessex.org.uk/ 2017-12-29T16:25:33+00:00 https://www.augwessex.org.uk/discussions/view/1523#7241 Douglas Cheney info@augwessex.org.uk https://www.augwessex.org.uk/ A friend of mine has a Mac which has ransom ware on and cannot run his Mac. Can anyone suggest how to get rid of this please 2017-12-30T11:21:05+00:00 https://www.augwessex.org.uk/discussions/view/1523#7248 Mick Burrell info@augwessex.org.uk https://www.augwessex.org.uk/ By "cannot run" do you mean it won't start, it won't respond to his actions or just he can't get rid of the demand in Safari? He could try starting in Safe mode then run Malware Bytes. 2017-12-30T11:58:09+00:00 https://www.augwessex.org.uk/discussions/view/1523#7252 Douglas Cheney info@augwessex.org.uk https://www.augwessex.org.uk/ He has tried starting in safe mode and as far as I understand it gets to the start up screen and locks asking for a password. I am going to have a look at it this afternoon and see what I can find out 2017-12-30T16:45:49+00:00 https://www.augwessex.org.uk/discussions/view/1523#7256 Douglas Cheney info@augwessex.org.uk https://www.augwessex.org.uk/ The problem was that some one had put MacKeeper on the Mac and it was giving a warning screen saying to download another program. I managed to get out of it and deleted Mackeeper. Installed Malware Bites and scanned the system and found 5 nasties deleted them, and all seems to be well.