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Ransom ware

Avatar Douglas Cheney
A friend of mine has a Mac which has ransom ware on and cannot run his Mac. Can anyone suggest how to get rid of this please

Re: Ransom ware

Avatar Mick Burrell
By "cannot run" do you mean it won't start, it won't respond to his actions or just he can't get rid of the demand in Safari?

He could try starting in Safe mode then run Malware Bytes.

Re: Ransom ware

Avatar Douglas Cheney
He has tried starting in safe mode and as far as I understand it gets to the start up screen and locks asking for a password. I am going to have a look at it this afternoon and see what I can find out

Re: Ransom ware

Avatar Douglas Cheney
The problem was that some one had put MacKeeper on the Mac and it was giving a warning screen saying to download another program. I managed to get out of it and deleted Mackeeper. Installed Malware Bites and scanned the system and found 5 nasties deleted them, and all seems to be well.
 
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